Before wrapping up your return, please take a moment to watch this short step-by-step instructional video.
Following these simple steps ensures your rug arrives back to us safely, avoids transit damage, and prevents any unexpected carrier repackaging fees from being deducted from your refund.
When returning an item, it's crucial to package it exactly as you received it to prevent any damage during transit. The item must be rolled tightly from the width (short side) rather than lengthwise. If the item was initially delivered folded, please fold it back into the original box. Ensure the rug has a plastic covering similar to the one it was delivered in, and we suggest saving this wrapping in case you wish to return your products. It's important to note that not adhering to these guidelines may result in an additional charge on the return shipping, as per FedEx's policy. For further details, please refer to the return instructions video.
We will provide you a return label with your order number added to it. If you choose not to use our suggested shipping service to return your item(s), please email us the tracking information of your return and specify which item(s) you are returning in your email. This is essential for us to track the return process and issue refunds when return packages arrive at our warehouse.
If you want to return multiple items, we will give you separate return labels for each. Each of the return labels is uniquely issued for the item being returned, so please mail each item separately if you wish to return multiple items.
Once your package is ready and our shipping label is attached to it, please take the package to any FedEx location/store. If you are unable to drop the package off at a FedEx store (due to medical and distance related reasons), you may call FedEx customer service to schedule a pickup from your home. Please note that our return labels are only used with FedEx. Sending them via UPS, USPS, or any other carrier system will not work with our return label.
Please check the www.fedex.com website