Refund policy

Returns

Standard 7-Day Returns: Unless otherwise specified on the product page, standard items qualify for a 7-day return window from the date of delivery. To initiate a return, please contact our support team within 7 days of receiving your item to request a Return Merchandise Authorization (RMA).

Return Window Exceptions:

Select items carry extended return windows ranging up to 30 days, while others are marked as Final Sale. The exact return window for any specific item is explicitly stated on its product page near the "Add to Cart" button.

If you do not find the information about the item's return and refund policy on the product page or if you have any questions about the return/refunds, please reach out to us at hello@habitadecor.com and we will happily assist you!

Condition

Items must be in the same condition you received them, unwashed, unused, in their original packaging, with original tags attached, and include all accessories, manuals, and documentation that came with it.

To start a return, please contact us at hello@habitadecor.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return can not be accepted.

Returns Shipping Cost

Please inspect your order immediately upon arrival. Claims for damaged, defective, or incorrect items submitted outside the stated reporting window cannot be processed for a free return or replacement.

  • Customer Remorse (Standard Returns): For standard returns (such as changing your mind, selecting the wrong size/color, or no longer wanting the item), the customer is responsible for paying all return shipping costs. Return shipping fees are non-refundable.
    • Note: You may use your own trackable shipping carrier, or we can provide a prepaid return label upon request, the cost of which will be deducted from your final refund amount.
  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or if you received the incorrect item, we will cover 100% of the return shipping and replacement costs. Please contact our support team at hello@habitadecor.com within 48 hours of delivery with your order number and photos of the damaged or incorrect item, and we will issue a prepaid return shipping label at no cost to you.
    • Extended Reporting Windows: Select products carry an extended reporting window of up to 7 days from delivery. If an extended window applies, it will be explicitly noted on the product page.


Non-returnable items

Certain categories and items are final sale and cannot be returned:

  • Rug samples, rug tapes, and corner rug pads
  • Perishable goods (such as natural flowers or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Furniture or home decor accessories that have been installed or assembled
  • Flammable liquids or gases
  • Gift cards and items marked as "Final Sale"

Please check individual product pages for specific return conditions, or reach out to our support team if you have questions about your item.


Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible) and make a separate purchase for the new item once your return is accepted.

Please note that some products do not qualify for exchanges. Check the specific product page for details on that item's exchange policy.


Refunds

We will notify you once we have received and inspected your return to confirm whether the refund has been approved. If approved, your original payment method will be automatically refunded within 5 to 7 business days of us receiving the returned item.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@habitadecor.com


Restocking Fees

Most products on our store carry NO restocking fee.

However, select items—specifically certain large textiles, furniture, and supplier-fulfilled products—require a restocking fee upon return to cover processing, repackaging, and handling costs.

Restocking Fee Breakdown:

  • Standard Products: $0 / 0% restocking fee.
  • Select Textiles & Furniture (Standard): 7% or 15% restocking fee.
  • Select Heavy Textiles & Oversized Furniture: 25% restocking fee.

How to know if your product has a restocking fee:
The exact restocking fee percentage applicable to any item is explicitly listed on its specific product page (on the "Returns & Refunds" section under the "Add to cart" button) and will be detailed in your order confirmation. If no fee is listed on the product page, a 0% restocking fee applies.


Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please contact our support team within 48 hours of marked delivery at hello@habitadecor.com

We will work directly with the carrier to open a trace and help locate or resolve your shipment.